369bet's Privacy Policy — How Your Information Is Protected

369bet.blog (referred to as "369bet" or "we") is an online gaming and entertainment platform serving users in Bangladesh. This Privacy Policy ("Policy") applies to 369bet's website, mobile app, and all associated services. It explains in detail what personal information we collect, why we collect it, how we use it, and how we keep it secure.

By using our platform, you are considered to have accepted this Privacy Policy. This Policy is part of our Terms and Conditionsand operates in conjunction with it. If you disagree with this policy for any reason, we kindly ask that you refrain from using our services.

This Privacy Policy applies solely to 369bet's own services. For third-party websites or services, please refer to their respective privacy policies. We comply with the laws of Bangladesh and international data protection standards.

369bet collects two types of information from users — data you provide directly and data collected automatically. A detailed breakdown is provided below:

Information provided directly by you:

• Full name and date of birth
• Mobile number and email address (if applicable)
• Home address or city
• National ID card, passport, or other identity documents (for KYC verification)
• Payment details — Mobile Banking/Nagad/Rocket account number
• Information and messages you provide in support chat

Automatically collected information:

• IP Address & Device Type
• Browser and operating system information
• Time and duration of site visits
• A log of how many times each page has been visited.
• Gaming activity — which games were played and for how long
• Transaction history and amounts
• Cookies & Session Data

369bet uses your information only for necessary purposes. We never use your data for unrelated activities, and we do not send marketing messages without your consent.

369bet never sells your personal information. In specific circumstances, limited data may be shared with trusted third parties:

• Payment Provider: Approved payment gateways including Mobile Banking, Nagad, and Rocket — only the information necessary to process transactions is shared.
• Game Provider: Partner game providers receive limited session data solely for the purpose of operating their games.
• Technology Service Provider: Cloud hosting, cybersecurity, and customer support software providers are all contractually bound to uphold our privacy standards.
• Law Enforcement Agencies: Where required by law or court order, we are legally obligated to provide the relevant information.
• Anti-Money Laundering: In compliance with AML/CFT regulations, regulatory authorities may be notified in the event of suspicious transactions.

The 369bet website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve site functionality and enhance your overall experience.

• Essential Cookies: Maintaining login sessions and ensuring security — the site cannot function without these.
• Performance Cookies: Analyzing which pages are used most frequently — to help improve the site.
• Functionality Cookies: Remembering your language preferences and settings.
• Analytics Cookies: Traffic analytics collection — fully anonymized.

You can disable cookies at any time through your browser settings. Please note that disabling certain essential cookies may affect the functionality of some features on the site.

369bet uses industry-leading security technology to protect your information. Our security framework is regularly verified through independent external audits.

• SSL/TLS Encryption: All data transfers when accessing the site are secured with 256-bit encryption.
• Two-Factor Authentication: An extra layer of account security — OTP verification at login.
• Firewall & DDoS Protection: Protecting servers from cyber attacks.
• Regular Security Audits: Periodic assessments conducted by third-party cybersecurity experts.
• Limited Access: Only authorized personnel can access data on a need-to-know basis.
• Data Backup: Secure offsite backup — no risk of data loss.

369bet does not retain your information longer than necessary. However, certain data may be kept for a defined period to meet legal obligations and business requirements:

• Account Information: For the duration your account is active, and up to 5 years after closure.
• Transaction Records: Up to 7 years, in accordance with financial regulations.
• KYC Documents: 5 years after account closure.
• Customer Support Records: Up to 2 years.
• Cookies & Session Data: Upon session end or a maximum of 12 months.

Once the retention period expires, data is securely deleted or anonymized.

As a 369bet user, you have a number of important rights regarding your own data. We respect these rights and are ready to assist with any request you make.